1.INTRODUCTION

Welcome to our App, ORBO Ltd own the App and operates (not provide) the Services. The App contains a booking functionality which is intended for use by Learner drivers to book Driving Lesson Services through the App. The Learner will obtain a Driving Lesson directly from an Approved Driving Instructor they had booked with. By using our App, the User confirms that they are a Learner driver and that the User will use the App for this purpose only.

2.USE OF APP

This Orbo App is intended for use by Learners in Great Britain (England, Scotland and Wales) wanting to learn to drive a Car. If the User is not a Learner driver, but uses this App in any way, the User is subject to the terms and conditions outlined in this policy. If the User does not agree to these Terms, please do not use this App.

Access to and use of this App is provided by Orbo to the User free of charge, although transaction Fees may be charged in respect of the Driving Lesson Services. Orbo reserves the right to modify or update the App and the Services provided on this App at any time and without prior notice. It is the User’s responsibility to remain informed about the current rates applicable to the Services made available through the App. Orbo has the option to alter or improve its products.

These Terms govern the User’s use of the Orbo App, and by using the App, the User signifies his/her acceptance of these Terms. Pages from this App may be copied or printed only for personal, non-commercial use. Without Orbo's specific consent, Users are not allowed to use, edit, replicate, print, display, reproduce, distribute, or publish any information from this App in any other way.

3.DEFINITIONS

“Account” means the Account that the User created on this application.

“Agreement” refers to the mutual understanding and acceptance by both the Learner and Instructor of the arrangement for a Driving Lesson, including the agreed upon date, time, and location. It outlines the responsibilities and obligations of both parties during the lesson and the agreed upon Terms such as payment and cancellation policies.

"App” refers to the Orbo mobile application software made available by ORBO Ltd to allow Users to book Driving Lesson Services in accordance with these Terms.

“Approved Driving Instructor”, “Driving Instructor” or “Instructor” for short, means a person who is qualified and licensed to teach individuals how to drive a vehicle in accordance with the laws and regulations of the jurisdiction in which they operate. They typically provide training and guidance to Learner drivers, including both theoretical and practical instruction, to prepare them for a driving test and obtaining a driver's licence.

“Booking Request” refers to the features and functions of the App around the arranging and purchasing of a Driving Lesson Service.

“Car” refers to a type of road vehicle used for transportation. It typically has four wheels, is powered by an internal combustion engine or electric motor, and is designed to carry a small number of passengers. A Car is only provided by the Driving Instructors for Driving Lesson Services via the App.

“Driving Lesson Service”, ”Driving Lesson” and/or “Session” refers to the Service provided by an Approved Driving Instructor to teach and guide a Learner in the operation and safety of a vehicle. This is in accordance with the laws and regulations of the jurisdiction in which the lesson takes place. This Service includes but not limited to, instruction on the basic principles of driving, vehicle control and manoeuvring, traffic laws and regulations, and safe driving practices.

“Fee” refers to the monetary amounts charged by Orbo for the use of its Services, as outlined in the terms and conditions.

“Learner” refers to an individual who is currently in the process of learning to drive and is not yet licensed to operate a vehicle unsupervised on public roads. It also refers to you, the User of the App and its Services.

“Meet-Up Point” refers to the location on which the Agreement between the User and the Driving Instructor begin. It is the location the User starts their Driving Lesson with the Instructor.

“Orbo” refers to ORBO Ltd, the entity that owns, operates and manages the Orbo and Orbo ADi applications. References to ‘we,’ ‘us,’ or ‘our’ within these Terms shall also refer to Orbo.

“Service” and/or “Services” refers to a specific task or set of tasks performed by one party for another. Typically refers to specific Services offered by a company or individual and agreed upon by both parties. Specifically means the booking Services made by Orbo that facilitate the booking of lessons and other Services via the App or an offline mode, including SMS.

“Start Date” refers to the date on which the Agreement between the User and the Driving Instructor begins. It is the day the User has their Driving Lesson with the Instructor.

“Start Time” refers to the time on which the Agreement between the User and the Driving Instructor begins. It is the time the User starts their Driving Lesson with the Instructor.

“Terms” refers to the legal Agreement between the User and Orbo outlining the rights and responsibilities of both parties in regards to the use of the Services on the App.

“User” refers to you, the User of the App and its Services. This contract gives no one else any rights. The right to use the Orbo platform is solely between the User and Orbo. No one else has any right to enforce any of its Terms.

4.CREATING AN ACCOUNT

This App is currently only available for use on hand held mobile devices. To access and use the App, the User must use an authorised telecommunications or internet network. When using the App, the User’s device provider may impose standard messaging, data, and/or voice charges (as applicable), which are the User’s responsibility.

To access and use the App, the User must be competent to enter into a contract under applicable laws.

The User is solely responsible for keeping their registration data and application login credentials secure. The User will be held liable for all activities and transactions, as well as any other misuse of the application, that occur through the User’s Account (whether initiated by the User or any third party).

Before placing a Booking Request through the App, the User must first create a personal Account through the App. The personal Account must only be for personal, non-commercial use and must not be sold, rented, loaned, sub-licensed, or assigned to a third party.

To create a personal Account, the User provides his or her first name, last name, email address, and mobile number. The User guarantees that all information provided is true, correct, and up to date.

The User acknowledges that Orbo uses notifications to enhance their experience and provide important updates related to the Service. While notifications are optional, disabling them may limit certain features and updates within the App.

Orbo reserves the right to terminate personal Accounts at any time for any reason, including, but not limited to:

(i) Comply with any applicable law;

(ii) Suspicions that the Account was created with false information or is otherwise being used for fraudulent purposes;

(iii) The registration data or any other information the User provided is false, outdated;

(iv) User commits a breach (other than a trivial or inconsequential breach) of these Terms.

The User should only use the App as a Learner driver solely in accordance with these Terms and all applicable laws, and not for any illegal or unlawful purposes.

5.BOOKINGS, FEES & PAYMENTS

Before sending a Booking Request the User must ensure that their device is turned on and configured appropriately (e.g. Secure internet connection), and the application is active.

Dependent on the User’s location, when sending a Booking Request, Orbo cannot guarantee the ability to find an Instructor for the User under any circumstance.

User is in-charge of easily scheduling the Start Date, Start Time and Meet-Up Point for their Driving Lesson request through the App.

The User is not permitted to book Sessions on behalf of anyone other than themselves.

All bookings and payments for Driving Lessons are only made through Orbo by the User. However, Orbo does not directly contract with the User for the provision of lessons; instead, the User enters into an Agreement directly with the Driving Instructor. Orbo accepts the payment on the User’s behalf. The User is not required to pay any extra monies regarding bookings and Fees for a Driving Lesson beyond the Orbo App.

The User will be required to provide relevant bank payment details including debit/credit card details to the payment processor in order for Orbo to process payment of the fixed lesson Fee.

Orbo accepts payments for Driving Lessons only through debit/credit cards. Payments made through any other methods will not be accepted. By using the Service, the User confirms that they have read and agreed to these terms and conditions, and authorise Orbo to charge the User’s debit/credit card for the Driving Lesson Fee.

Several bank cards can be linked to a User’s personal Orbo Account, and they can select their preferred bank card when making a Booking Request.

Orbo may pre-authorise the User’s bank card in order to make sure there are sufficient funds to cover the cost of the Booking Request.

The User will pre-pay for their initial Driving Lesson(s) through the Orbo App. Orbo are not contracting with the User directly but are simply facilitating payment for Service to be provided to the User by the Instructor.

It is the responsibility of the User to conduct their own extra research (such as pass rate) beyond Orbo and make their own decisions about which Instructor to pick.

When the User requests a Driving Lesson, Orbo will provide:

(i) Information to the Learner regarding the Driving Instructor. Including first name, last name and a picture of the Driving Instructor and any other details Orbo considers appropriate; and

(ii) Information to the Driving Instructor regarding the Learner. Including first name, last name and Meet-Up Point, necessary to enable the Driving Instructor to provide the Driving Lesson Service.

By sending a Booking Request, the User is offering to purchase a Driving Lesson subject to these Terms. This does not mean the Booking Request has been accepted. An Agreement between the Learner and the Driving Instructor for the purchase of a Driving Lesson Service will only be made when the Driving Instructor has issued confirmation to the User’s Booking Request through their App.

The Driving Instructor, the User requests to book with has the choice to accept or decline the User’s Booking Request. If an Instructor declines the User’s lesson request, Orbo is not responsible.

Once the User’s lesson request is confirmed by the Instructor, Orbo will provide:

(i) The User with a booking confirmation (notification) through the App. The same will happen if the Booking Request is rejected by the Instructor, and;

(ii) The User access to be able to contact the Instructor through SMS as so will the Instructor.

The User does not have to be assigned to one Driving Instructor, the User is free to change Driving Instructor as they wish.

Orbo works with all Driving Instructors as independent contractors. The Driving Lesson Services are provided by the Driving Instructor (not by Orbo) while Orbo, acts as an intermediary by providing the platform for booking Service between the Learner and the Driving Instructor. An Agreement for Driving Lesson Services are made between the Learner and the Driving Instructor directly through the App and Orbo shall be entitled to charge the User with its set rate for the Driving Lesson Services.

When a Driving Lesson is completed, confirmed by the Instructor. A small administration charge will be subtracted from the total amount of the Driving Lesson Fee by Orbo and the third party payment processor. The remainder is then paid to the Driving Instructor. By agreeing to these terms and conditions, the User authorises Orbo and the third party payment processor to deduct the administration charge from their payment. The remaining amount will be paid to the Driving Instructor as per the Agreement made between both parties.

When a Driving Lesson is completed, confirmed by the Instructor. Orbo will issue an email receipt to the User's registered email address on behalf of the Instructor. This receipt will include a PDF attachment detailing the lesson and payment summary. It is the User’s responsibility to ensure their email address is accurate and up to date.

Orbo reserve the right to change lesson price rates at any time for new Driving Lesson bookings.

Pre-authorised payments may be refunded to the User’s bank card if you made a Booking Request through Orbo and no longer wish to continue, or if the Instructor is unable to deliver the Session. This only applies before the commencement of the Driving Lesson. The User or Instructor must initiate this by cancelling the lesson for the Pre-authorised payment to be refunded. Disclaimer: This hold can last for up to 10 working days if the User or Instructor cancels, and may appear as a temporary hold on the relevant payment method.

However, once the User starts/completes a Session with an Instructor, all payments charged by Orbo are non-refundable to the greatest extent authorised by law.

Orbo is not liable to refund any pre-authorised payments if the payment method used has now expired. It is the responsibility of the User to ensure that the payment method used is valid and up-to-date before and after making a payment. Orbo will not be held liable for any losses incurred as a result of an expired payment method.

Cancellation Fees apply if a Driving Lesson is cancelled within one hour prior to the scheduled Start Time, a Fee of £2.99 will be charged. All Fees are non-refundable and will be charged to the payment method used at the time of booking. We recommend that the User reviews their schedule carefully and make any necessary cancellations well in advance to avoid any cancellation Fees.

If there is any delay by the Driving Instructor reaching the User’s Meet-Up Point prior to the requested Start Time, User should contact the Driving Instructor assigned through the application.

Orbo requests that each Driving Instructor makes every reasonable effort to arrive on time prior to the User's requested Start Time. However, Orbo and the User will take into account any adverse conditions that may affect the Instructor's punctuality. This includes, but is not limited to, weather conditions, traffic, roadworks, Instructor illness or emergency, and other unforeseeable delays such as traffic accidents.

Full Driving Lesson Fees may apply if a lesson Meet-Up Point is not attended or if the User does not arrive at the designated Meet-Up Point on time. It is the responsibility of the User to arrive at their designated Meet-Up Point on time for their scheduled Driving Lesson. Failure to arrive on time may result in the lesson being shortened or cancelled at the discretion of the Instructor. The Instructor has the option to fully charge for the lesson in such cases. By accepting these terms and conditions, the Learner acknowledges and agrees that they are fully responsible for attending their scheduled Driving Lesson on time. If the Learner fails to arrive at the designated Meet-Up Point at the agreed time, the Instructor reserves the right to leave, and the Learner will be at risk of being fully charged for the Session. All Fees are non-refundable and will be charged to the payment method used at the time of booking. To avoid the full Fee, it is the responsibility of the User to notify the Instructor of cancellation through the App.

6.DRIVING LESSON TERMS & RULES OF CONDUCT

Learners who choose to use their own Car for Driving Lessons must ensure that it is roadworthy, insured for Driving Lessons, and has a valid MOT if required. The Car should be in a safe working condition, induding properly functioning brakes, lights, and tyres. Additionally, L plates (or D plates in Wales) must be clearly displayed on the front and rear of the Car before the lesson begins.

According to laws in Great Britain, Learner drivers must be 17 years of age or older to take driving (Car) lessons. The User must be legally entitled to drive in Great Britain, meaning the User has a valid provisional driving licence issued by the British government and the User meets all the requirements to legally operate a Car on British roads. This includes being of legal driving age and having a clean driving record. Meaning the User must not use the App if they receive any endorsements on their provisional driving licence that forbids the User from driving.

User must hold a valid British provisional driving licence and at the the start of their first lesson, the User must present it to the Driving Instructor.

User must bring their provisional driving licence with them to all lessons. Failure to do so will result in the lesson being cancelled by the Instructor. In this case the Instructor should not charge you for the cancelled lesson.

The User agrees that arriving late to their designated Meet-Up Point may result in their lesson being shortened or cancelled. This is all at the discretion of the Instructor. The Instructor does not owe back to the User any time lost due to the User’s lateness for a Session, at any time.

The User must pass the DVSA eyesight check before starting every Driving Lesson.

The User agrees to conduct themselves in a respectful and appropriate manner during their Driving Lessons. Any behaviour deemed inappropriate, offensive or disruptive will result in the immediate discontinuation of the lesson by the Instructor. The Instructor will still charge the User the entire cost of the Session, no refunds will be provided.

By using the Services on Orbo, the User agrees to comply with all applicable British road laws and regulations. Failure to do so may result in termination from the App and any legal penalties imposed by the relevant authorities.

The Fees for a Driving Lesson by default do not cover anything else but the Driving Lesson Service provided by the Driving Instructor.

Orbo cannot ensure that the User's preferences for a Driving Instructor's Car make, model, or fuel type will be met.

Driving Lessons are charged based on a set Fee for a specific duration. If a lesson is ended before the scheduled duration, the full lesson Fee will still be charged. This includes, but is not limited to, weather conditions, traffic, Instructor/Learner illness, and Instructor/Learner personal circumstances. Instances where the Instructor ends the lesson due to the Learner's behaviour is also included. All Fees are non-refundable and will be charged to the payment method used at the time of booking.

However, the User can have the option to pre-agree or reschedule the remaining duration of any Driving Lesson(s) with the Instructor after lesson commencing. This is if for any reason beyond the Instructor’s control it is not possible to deliver the full duration of a Driving Lesson. This does not include the case where a lesson is ended early due to a Learner’s behaviour. This pre-agreement or rescheduled lesson is made outside the App, meaning it is also out of Orbo’s control. Orbo are not a party to, nor have any obligations or liabilities, arising out of or in relation to, such circumstances between the User and the Driving Instructor.

(i) The Learner is in charge of making sure that this is logged;

(ii) The full Fee for the original Lesson which was booked through the App will still apply that very day.

In the event of a Car mechanical issue (prior to a lesson) or another issue outside the Instructor’s control, the Instructor reserves the right to rearrange lessons through SMS.

If an Instructor has grounds to believe that a Learner is in any way impaired by alcohol or drugs, they are free to refuse to proceed the driving.

The minimum number of required Driving Lessons will be used by the Instructor to teach the Learner the proper driving techniques according to the prescribed syllabus issued by the DVSA.

Learners should be aware that the Instructor's main goal is to promote road safety, and that they might have to operate the Car to do this. The Instructor will make every effort to provide the student with the best possible instruction, they cannot be held responsible for any mistakes a Learner may make while behind the wheel without an Instructor’s supervision, either before or after passing their driving test.

Any breaks that the Driving Instructor deems necessary for the User’s safety and theirs, in accordance with any regulations, are included in the overall lesson duration.

Beyond those stated here, the Instructor is free to establish extra terms and conditions for Learner Driving Lessons. These won't be taken into account until the Learner formally agrees to them (E.g signing an agreement).

After every Session, the User has the option to rate their Driving Lesson after its conclusion through the App. User must be fair, accurate and non-defamatory while leaving a rating about the particular Driving Lesson Service with the Instructor. The User agrees that the Driving Instructor may also leave a rating on you from a scale of 1 to 5 stars after the conclusion of the Lesson.

The User acknowledges and agrees that their rating will not be visible to them within the App. Ratings exist solely to help Driving Instructors make informed decisions about accepting Learners. While an Instructor may choose to share a User’s rating with them directly, Orbo does not display Learner ratings in the App. The User acknowledges that this policy is in place to maintain a supportive learning environment and reduce discouragement and unnecessary pressure on you.

The User is responsible for their choice of Instructors, including those with lower ratings. Orbo is not liable for any dissatisfaction, disputes, or issues that may arise due to the selection of a lower-rated Instructor.

The User is not permitted to share their Account with another individual.

The User will not resell any of the Services made available through this App.

The User must be fit to drive, meaning that User is physically, emotionally and mentally capable of operating a Car safely. This includes being able to see, hear, and react appropriately to road conditions and other drivers, as well as having the ability to control the Car. It also means the User does not have any physical or mental conditions that would impede their ability to drive safely. The User must not be under the influence of any substances that would impair their judgement, reaction time or overall ability to drive. If the User is not fit to drive and has a scheduled Driving Lesson shortly approaching, User must notify the Instructor by cancelling it through the Orbo App.

(i) If the User is found not fit to drive, the Instructor will not continue on with the lesson. Full lesson Fees may still apply to you without a refund.

In the case of an accident on the road caused by the User, the Driving Instructor reserves the right to charge the User directly (outside of the Orbo app) of any reasonable costs required to repair the Car. The User shall be responsible for the cost of such repair. Orbo are not a party to, nor have any obligations or liabilities, arising out of or in relation to, such circumstances between the User and the Driving Instructor.

Any agreement regarding repair costs, including whether the Learner pays an insurance excess or full repair fees, is strictly between the Instructor and the Learner. Orbo is not responsible for such agreements or any disputes arising from them.

Any type of harassment is not tolerated, we owe it to all the Learners and Instructors to provide a secure, pleasant working and learning environment. Free from any type of harassment which include:

(i) Sexual harassment- Unwanted sexual advances, comments or gestures, inappropriate physical touching or assault, and any other behaviour that creates a hostile or uncomfortable environment for the person being targeted;

(ii) Racial harassment- Any behaviour that is directed at an individual or group based on their race, colour, ethnicity, or national origin and creates a hostile or uncomfortable environment;

(iii) Religious harassment- Any behaviour that is directed at an individual or group based on their religion and creates a hostile or uncomfortable environment;

(iv) Disability harassment- Any behaviour that is directed at an individual with a disability and creates a hostile or uncomfortable environment;

(v) Gender-based harassment- Any behaviour that is directed at an individual based on their gender, gender identity, or gender expression and creates a hostile or uncomfortable environment;

(vi) Retaliation harassment- Any negative action taken against an individual for complaining or opposing a form of harassment.

Do not discriminate or belittle someone because of their age, sexual orientation, marital or civil partnership status, pregnancy or maternity, appearance, or belief, geographical location, or any other protected characteristic under applicable law.

User will consent to immediately notify Orbo if they face these issues. Please contact us at Contact@Orbo.uk .

The complainant should be advised that Orbo will investigate their complaint and request the provision of any supporting evidence that substantiates their allegations. Orbo, dependent on the evidence received, may be able to take direct action in terminating the offender’s Account at this point in time. However Orbo will terminate the complainant’s Account if they are proven to have made false and unfounded allegations intentionally.

In all eventualities, the complainant should be advised to report the matter to the DVSA and the police (if applicable). Orbo will cooperate with the DVSA and the police in their investigation.

Respect for personal space and privacy is required. The list below contains examples of inappropriate behaviour but is not exhaustive:

(i) Do not inquire about personal matters (for example, about relationship status or sexual orientation);

(ii) Do not make derogatory or "complimentary" comments about someone's appearance;

(iii) Make no explicit comments or gestures (for example, slurs, or graphic or suggestive messages);

(iv) Avoid flirting (for example, nonverbal, suggestive flirting, or being too physically close);

(v) Display no indecent material (for example, sexually suggestive objects or pictures).

User agrees that any violations of these rules may result in immediate termination of the User’s right to access the App.

Nothing in these Terms stated will affect any statutory rights the User may have as a consumer.

7.DRIVING TESTS

Driving tests (including the use of the Instructor’s Car) may only be arranged beyond the Orbo App with the prior consent of the Instructor and the Learner.

The use of their instructional Car for a driving test is completely within the discretion of the Instructor, not Orbo. Orbo are not a party to, nor have any obligations or liabilities, arising out of or in relation to, such circumstances between the User and the Driving Instructor.

The User may be required to pay the Driving Instructor directly for the use of their tuition Car for a driving test and the time spent travelling to and from the test location.

Payment for a practical driving test is paid directly to the DVSA, however this does not include the use of a tuition Car.

Orbo does not, and is unable to, guarantee that the User will pass their practical driving exam because Services are not provided by Orbo directly and it requires the User to apply their own knowledge and skill.

8.LIMITATION OF LIABILITY

Orbo does not exclude or restrict its liability to the User where it would be against the law to do so.

The Orbo platform has not been developed to meet the User’s individual requirements.

All Driving Instructors registered on Orbo are required to be approved by the Driver and Vehicle Standards Agency (DVSA) at the time of their registration on the App. This is to ensure that all Instructors meet the necessary standards and qualifications required to teach individuals how to drive a vehicle. Orbo strives to continuously monitor and check each Driving Instructor remains on the ADI register who are verified onto our platform. However, if an Instructor is found to be providing Service through this platform by you or a third party after being suspended or removed from the ADi register, Orbo will not be liable. By continuing to use the platform, Instructors agree that they will not provide Driving Lesson Services through Orbo after they are suspended or removed from the ADi register and releases Orbo from any liability.

The User acknowledges and accepts that Orbo just serves as an intermediary and does not actually provide the Driving Lesson Services. The User agrees that Orbo are not a party to the Agreement between the User and the Driving Instructor.

Orbo is not liable for any charges or costs incurred by the User as a result of insufficient funds in any bank card linked to the User’s preferred method of payment.

Orbo will not be held liable for any legal actions taken against the User for non-compliance with British road laws.

Orbo will not be held liable for any pre-existing damages or issues with the Driving Instructor’s Car prior to the start of the Driving Lesson.

The Instructor takes no liability for accidents, injury, or damage to third parties brought on by the User’s recklessness or negligence during a lesson. The User shall be responsible for the cost of such repair. Orbo are not a party to, nor have any obligations or liabilities, arising out of or in relation to, such circumstances between the User and the Driving Instructor.

Neither Orbo nor the Driving Instructor shall have any liability to the User for the loss or damage of personal belongings during a Driving Lesson. The User is responsible for ensuring that their personal belongings are secure during the lesson. Neither Orbo nor the Driving Instructor will be liable for any loss or damage of personal belongings including but not limited to wallets, keys, mobile phones or other valuables. To the extent that there is no violation of a legal obligation owed to the User.

Even if Orbo has been advised of the possibility of such damages, Orbo shall not be liable for any incidental, indirect, exemplary, special, punitive, or consequential damages, including but not limited to lost profits, loss of business, loss of business opportunity, lost data, personal injury, property damage, business interruption resulting from any use of the App.

Orbo makes use of third party payment processors' services in order to charge fixed rates. For any errors made by these payment processors, Orbo is not liable. Any payment processing-related issue that is not the result of an error or flaw in the application must be resolved by the User and the applicable payment processor.

Orbo are not responsible for any events that occur outside of our control that may affect the scheduling or completion of Driving Lessons. This includes but is not limited to weather conditions, traffic, tuition Car issues, roadworks, Instructor/Learner illness, and Instructor/Learner personal circumstances. The full Fee for the original lesson may still apply.

Orbo are not a party to, nor have any obligations and shall not be held liable for any arrangements made between the Driving Instructor and the Learner regarding the duration of any Driving Lesson(s) or any rescheduling of such lessons outside of the App. This is in accordance to clause (6.Driving Lesson Terms & Rules of Conduct). This includes, but is not limited to, pre-agreements regarding the Start Time, Start Date, or Meet-Up Point of the lesson(s). Orbo provides a platform for connecting Driving Instructors and Learners for the purpose of scheduling Driving Lessons, but any such pre-agreements or arrangements made outside the App are solely between the Instructor and Learner and Orbo shall not be held responsible for any disputes arising from such pre-agreements or arrangements.

Any issues regarding a Driving Lesson, the User agrees to immediately notify DVSA and Orbo. Orbo won't be liable to take into account any issues that are brought up after 30 days (“thirty” days) from the dispute.

Orbo recognises that issues are commonly resolved based on their seriousness, and thus some issues may be made a priority over others. Orbo may not be able to resolve all issues, and Orbo will not be held liable if the User is dissatisfied with the handling or resolution of an issue relating to the Driving Lesson Service provided by the Driving Instructor. This also includes the failure to resolve an issue.

Orbo does not guarantee that the Services available through or included on this App will be uninterrupted or error-free, that flaws will be fixed, that this App or the server that makes it available are virus or bug-free, or that the information will accurately or faithfully reflect the functionality, accuracy, or reliability of the App.

Although Orbo makes reasonable efforts to update the information provided through the App, Orbo does not guarantee that the information provided through the App is always up-to-date, accurate, complete, verified or comprehensive. The App may contain errors or defects and Orbo will not be liable for any inaccuracies, typographical or errors in the information provided. Orbo will not be held liable for any damages arising from the use of the App and it disclaims all responsibility for any reliance that may be placed on the information. By using the App, the User acknowledges that they use it at their own discretion.

Orbo does not provide any promises or commitments other than those explicitly stated in these Terms. Any implied Terms, conditions or warranties, including those regarding satisfactory quality, fitness for purpose, and reasonable skill and care, are not part of these Terms and are excluded to the fullest extent allowed by law.

Orbo hereby disclaims all implied warranties with respect to the App to the fullest extent permitted by law. The software and App are given "as is" and "as available" with no warranties of any sort.

In no event shall Orbo’s total liability to you under this agreement for all damages (other than as may be required by applicable law) exceed the amount of fifty pounds (£50.00).

9.INDEMNITY

The User is responsible for any actions taken through their Account (whether initiated by the User or any third party).

The User agrees to indemnify and hold harmless ORBO Ltd and its related corporate bodies. Additionally, their directors, officers, employees, agents, and representatives (collectively referred to as "Indemnified Parties"), from and against any expenses, losses, damages, costs, claims, penalties and taxes arising out of or related to a breach of these Terms. Along with liabilities (including reasonable legal fees) that the indemnified parties may incur in connection with any:

(i) If the User breaks any laws that are applicable to themselves;

(ii) fraudulent misrepresentation, dishonest, negligent or unlawful act or omission by the User;

(iii) The User is liable for any personal injury (including sickness and death) or property damage caused by or contributed to by the User in connection with any Driving Lesson (including any motor vehicle accident involving the vehicles); or

(iv) If any drivers or third parties make a claim because of something the User did or did not do.

10.TERMINATION

These terms and conditions apply to the User until the User terminates these Terms at any time by deleting their Account or uninstalling the App. Some contract Terms, such as clauses (2.Use of App), (8.Limitation of Liability), (11.Use of Personal Data and Information), (12.Intellectual Property), (10.Termination) as well as any other Terms that by their nature do, may continue to apply to the User even after the contract has been terminated.

These terms and conditions apply to the User until such time as they are terminated from using the App by Orbo. Orbo reserves the right to terminate these Terms with immediate effect if:

(i) To comply with any applicable law;

(ii) Suspicions that the Account was created with false information or is otherwise being used for fraudulent purposes;

(iii) The registration data or any other information the User provided is false, outdated;

(iv) User commits a breach (other than a trivial or inconsequential breach) of these Terms.

If these Terms are terminated for any reason:

(i) User’s rights to use the application will be terminated immediately;

(ii) Orbo may not refund the User all amounts due if User had a Booking Request pending during the time of termination;

(iii) The parties must stop acting in ways that imply a continuing relationship between them.

In the event that the User’s Account is terminated, the User agrees to not create a new Account using a different mobile number. Any attempt to circumvent the Account termination by creating a new Account may result in further legal action.

Upon termination of these Terms, the User’s rights to any scheduled Driving Lessons will be revoked. Any confirmed bookings will be cancelled, and any pre-authorised hold for those bookings will be released back to the payment method used at the time of booking. Orbo will not be obligated to honor any previously scheduled lessons once the terms and conditions have been terminated.

11.USE OF PERSONAL DATA AND INFORMATION

Orbo assures its Users that their personal information will stay secure and private. When using the App, the User’s personal information that is provided to Orbo will be maintained and handled in compliance with our privacy policy.

For quality assurance, legal, compliance, and training reasons, we may evaluate and record communications with the User (including phone calls and emails).

Only where required or permitted by law, Orbo will divulge the User’s personal information to other third parties.

We may verify the User’s information with fraud-prevention agencies. If we have reason to believe that the User has provided fraudulent or inaccurate personal data or information, we will record it and may share it with organisations that work to prevent fraud. Furthermore, any applicable authorities such as the police.

Your payment and financial data will remain completely secure as Orbo complies with Payment Card Industry Data Security Standard (PCI DSS). Your payment details also will not be stored or recorded by Orbo.

12.INTELLECTUAL PROPERTY

All rights associated with trademarks, copyrights, database rights, and any other intellectual property related to the App and its underlying software code are solely owned by ORBO Ltd.

Orbo confers upon the User a Britain-wide, non-exclusive, non-assignable, royalty-free licence (though transaction Fees are charged in respect of the Driving Lesson Services) that is revocable. Allowing the User to utilise the App for personal purposes in accordance with the provisions outlined in these Terms. All intellectual property rights in the Orbo App throughout the world belong to (or are licensed to) Orbo. The rights in the Orbo App are licensed (not sold) to the User.

User agrees that they must not:

(i) Make and distribute copies of the App or any part of the App;

(ii) Make any attempt to copy, alter, reproduce, transfer, sub-license, rent, merge, modify, loan, reverse engineer, harm, disassemble, decompile, exchange, translate, hack, distribute, or otherwise misuse the App or any part of the App; or

(iii) Create any derivative work(s) of the App or any part of the App.

User agrees not to allow third parties from acting on User’s behalf to:

(i) Make and distribute copies of the App or any part of the App;

(ii) Make any attempt to copy, alter, reproduce, transfer, sub-license, rent, merge, modify, loan, reverse engineer, harm, disassemble, decompile, exchange, translate, hack, distribute, or otherwise misuse the App or any part of the App; or

(iii) Create any derivative work(s) of the App or any part of the App.

User agrees not to use Orbo in a manner that violates or misappropriates the intellectual property or moral rights of a third party.

The User should not send any confidential or proprietary information to Orbo (whether on the application or otherwise) except for the registration data or any other data submitted by the User during the use of the Service (“Permitted Information”). Any content provided by the User that is not classified as 'Permitted Information' will not be treated as confidential or proprietary. Orbo will handle the personal information in accordance with the privacy policy.

13.RELATIONSHIP OF THE PARTIES

The use of the Services by the User does not establish a fiduciary relationship, agency, joint venture, partnership, employment, or trust between ORBO Ltd and the User, as stated in these Terms.

14.GOVERNING LAW

These terms and conditions are governed and construed in accordance with the laws of Great Britain.

The Services described on this App are only available to England, Wales and Scotland residents (excluding the Channel Islands and Isle of Man). Uses from people outside the specified areas above, will not be accepted (unless otherwise noted in future updates) because the information on this App is only intended for residents in Great Britain. Orbo makes no claims that any Service mentioned in the App are acceptable for use or accessible elsewhere. The information and other materials on this App might not comply with the laws of other countries, regions etc, and anybody accessing it from outside Great Britain is responsible for adhering to the laws there, if and to the extent that they apply.

The laws of Great Britain shall govern these terms and conditions as well as any terms and conditions pertaining to the Services mentioned in this App. Unless otherwise specifically agreed, disputes relating to the same shall fall within the sole and exclusive authority of the courts of England.

The rest of this agreement will remain in effect even if a judge rules that some of it is unlawful. These Terms' clauses each function independently. The remaining clauses shall continue to be in full force and effect even if a court or other relevant body finds one or more of them to be unlawful. Any provision of these Terms that is determined to be unlawful for any reason shall be noted to have been amended to the minimum extent necessary to make it legal.

15.CHANGES TO TERMS & CONDITIONS

Orbo reserves the right to make changes to these terms and conditions at any time with notice to the User. The User’s continued use of our App following any changes, indicates their acceptance of the new terms and conditions.

16.CONTACT US

If the User has any questions, concerns, issues, complaints, opinions, suggestions, or feedback regarding these Terms or the App or its Services, please contact Orbo via email at Contact@Orbo.uk.

Any issues regarding a Driving Lesson, the User must report to both the DVSA and Orbo. It must be handled in accordance with these Terms. Orbo won't be liable to take into account any issues that are brought up more than 30 days (“thirty” days) after the dispute. Complaints to the DVSA must be handled in accordance to the ADI (Approved Driving Instructor) Code of Practice.

Last Updated: 06 May 2025

Terms & Conditions